Business VoIP - What’s Ahead?
When choosing a new IP phone system, today’s small and mid-size businesses (SMBs) want high value phone system features that will improve productivity and collaboration and streamline their operation - ultimately resulting in better customer service that translates into more revenue. In short, small businesses want big business features.
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Blog page for more on our findings about SMB feature requests.
Looking forward, there is no doubt that consumer mobile devices will continue to make their way into the business environment. Businesses are finding it impossible to ignore this Bring Your Own Device (BYOD) trend and addressing security issues will be a very high priority. But, in the end, a mobile device that can function as both a personal and business device means improved employee productivity and better customer service - businesses must and will embrace the trend. Additionally, video collaboration is becoming more affordable, easier to manage and more available with high quality video features delivered via these portable mobile devices.
Cloud-based or hosted telephony solutions continue to gain popularity among businesses as a way to reduce equipment and maintenance costs and ensure reliability, redundancy and disaster recovery. The security of a fixed-rate (pay-as-you-go), quickly deployable hosted solution is appealing. Also, new technology and new innovations are emerging rapidly, and businesses that utilize a hosted service can take advantage of the latest solutions and leading edge technology introduced by the hosted provider as soon as these are offered.
Voice virtualization technology is advancing, and the adoption rate is climbing as businesses learn more about the economic and operational savings and the environmental benefits in terms of energy. The consolidation of hardware and the associated savings tied to running call control software and other voice applications together are obvious, and even more so when both voice and data applications successfully co-reside on the same server. This true convergence, in which telephony and IT come together in either a data center environment or in a hosted or cloud computing scenario, is the future of communications. Visit our Blog page for more, and tell us your thoughts below.
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