Alcatel-Lucent OpenTouch Suite 1.1 Enhances Mobile Options and More
Alcatel-Lucent (www.alcatel-lucent.com) has released new products and services within its OpenTouch Suite, newly branded as Alcatel-Lucent OpenTouch Suite for Medium and Large Enterprise (MLE) and Alcatel-Lucent OpenTouch Suite for small and mid-size business (SMB). The new branding and offer is an umbrella that encompasses the company’s existing OmniPCX Enterprise Communication (OXE) and OmniPCX Office (OXO) SIP/IP communication infrastructure, plus new user options, applications and new delivery models. The new naming is meant to reflect the evolution of the user experience from traditional voice communications into multimedia technologies.
The latest OpenTouch Release 1.1 brings users more mobile device options, including OpenTouch Conversation, the company’s new UC client that enables voice, video, instant messaging and data sharing capabilities over an Apple iPad (other devices to follow). Users can also take advantage of the updated Alcatel-Lucent 8082 My IC smart desk phone and video endpoints from LifeSize, among other options.
To briefly recap, Alcatel-Lucent introduced the first products of the OpenTouch Suite (R1.0) in November 2011 to address today’s business demands for one number service, Web conferencing, presence, instant messaging and video interactions. The suite of applications aims to deliver a seamless user experience with native multimedia communications (voice, video, IM, presence, etc.) across multiple device types (traditional and smart desk phones, mobile devices, PCs and laptops, etc.). Customers can choose from several platform options, namely the OpenTouch Business Edition all-in-one appliance or blade server (500 or 1,500 users) or OpenTouch Multimedia Services (1,500 users), a software application server and add-on for the OXE system.
What’s new for OpenTouch R1.1?
Specifically, medium and large enterprises that deploy OpenTouch Multimedia Services 1.1, OpenTouch Business Edition 1.1 or OmniPCX Enterprise 10.1 can take advantage of several new user devices and capabilities. Perhaps most notable as it addresses the Bring Your Own Device (BYOD) trend is the new OpenTouch Conversation UC client that enables voice, video, instant messaging and data sharing capabilities over an Apple iPad (PCs and other popular consumer devices to follow). On the iPad screen, a user can view a graphical timeline of recent, current and future conversations, as well as photos and presence statuses of contacts, along with a "stage" where the current conversation takes place. Users click on the screen to easily switch a chat session into a voice conversation or into a video conference (94 participants in a single audio conference or 47 participants in a single audio/video/data conference with high quality audio/video).
New for MLEs:
OpenTouch Conversation for iPad
My IC Mobile for Android and BlackBerry smartphones (R4.1 available for download)
8082 My IC Phone R2 (new Smart Guest Applications)
8232 DECT Handset (supports TDM and IP networks)
Enhanced conferencing (wideband audio, whiteboarding)
Complete LifeSize video equipment
Small and mid-sized businesses that deploy the latest OmniPCX Office Rich Communications Edition R8.2 can also benefit from some new capabilities, as follows:
OmniTouch 8082 My IC Phone R2 (new Smart Guest Applications)
My IC Mobile for Android smartphones
8232 DECT Handset (supports TDM and IP networks)
Additional video options from LifeSize: LifeSize Passport Connect-HD video system and LifeSize Connections cloud based platform (can be bundled)
Office Smart Packs for hybrid ISDN and analog configurations
Availability: Alcatel-Lucent OpenTouch R1.1, OXE R10.1 and OXO RCE R8.2 are commercially available as of July 2012 in North America and worldwide. The OpenTouch Conversation client application for the iPad is available for download from the Apple Store beginning in September 2012; clients for Windows PCs and the Mac operating system are expected later in 2012, followed by an iPhone client and then other clients in 2013.
NEC Updates UNIVERGE 3C with Built-in Collaboration and Tailored Applications
NEC (www.necam.com) updates its software PBX and UC solution, UNIVERGE 3C, with an eye toward key trends shaping communications today – a changing workforce that needs better mobile and social technology, highly distributed work environments and the melding of IT and telephony through virtualization technology are among the challenges for today’s businesses.
To recap, NEC previously marketed the product under the brand Sphericall, a software-based IP-PBX acquired in 2007 when NEC Corporation of Tokyo Japan purchased Sphere Communications. The software runs on industry standard servers and integrates with standards-based SIP phones from NEC or third party vendors to deliver a full PBX feature set with scalability to 30,000 ports across multiple locations. A software-based PBX is a natural fit for virtualized IT environments where voice can run as an application over a data network (NEC supports VMware virtualization technology). In 2011, NEC announced a mid-market packaged offer, UNIVERGE Sphericall for Medium Business and Small Enterprises (MB/SE), that bundles the call control software with IP desktop phones and a lite version of NEC’s unified messaging product, all running on a general purpose server.
At Enterprise Connect in March 2012, NEC formally introduced the new branding, UNIVERGE 3C, and subsequently rolled out the latest Release 8.1 capabilities.
The latest UNIVERGE 3C Release 8.1 focuses on streamlining collaboration with a new built-in Web and video conferencing capability and improving agent-expert communications in a contact center environment. There are also new pre-packaged business applications for education, healthcare and other vertical markets.
Built-in Web and Video Collaboration
The latest UNIVERGE 3C R8.1 software adds built-in Web and video conferencing, enabling users to share files and presentations, share a whiteboard, utilize polling, voting, recording and archiving, communicate via video and more from virtually any device, and from anywhere. A user can join a meeting from a mobile phone, tablet or computer by simply clicking on the meeting link. There is a “Lobby area” where online users can wait for the meeting to start, viewing pictures from around the world, time and temperature or other visuals.
The Web and video conferencing capability is easily activated by purchasing licenses according to the capacity needed. For example, a business can buy 10 licenses to support a 10-user capacity which could be two conferences of five participants or five conferences with two participants each or some other combination. The system scales to 300 audio and Web users per single conference and 16 video participants per conference.
The built-in capability is also affordable since it requires no additional server, incurs no per minute usage charges which can really add up over the course of a year and offers the security of a privately owned and operated solution.
Enhanced Contact Center
For contact center environments, NEC builds on the existing integrated (license-activated) contact center capability that already supports many advanced features, including intelligent call management, skills-based routing, agent management, multimedia queuing and Web chat, integration to third party CRM applications and standard or custom reporting. New R8.1 software adds support for presence and IM among agents and knowledge experts in the enterprise for fast response to customer inquiries and first call resolution.
UNIVERGE 3C supports some new pre-packaged business applications. Several are available today including mass notification for school settings, an application that sends alerts to parents when there is a school emergency and enhanced unified messaging that converts voicemails to texts which are sent out to a smartphone; other applications are in development. There are also add-on options for Fixed Mobile Convergence and an enterprise-class Call Attendant.
A free Software Development Kit (SDK) is available for third party developers to integrate new XML- or SOAP-based applications. NEC recently announced support for the HealthAlert solution suite from partner Extension LLC that enables nurse call integration, text messaging among IP phones and smartphones, critical lab result notification and more.
NEC UNIVERGE SV8100 Desktop Suite Improves the UC Experience
NEC (www.necam.com) continues to update the features and functionality of its small- and mid-size business (SMB) solutions, the UNIVERGE SV8100 (512 users) and UNIVERGE SV8300 (1,536 users). These Communications Servers feature a stackable architecture, support for both VoIP and circuit-switch technology and centralized management and offer a range of applications that are available as a card option or are easily activated by licenses.
The latest UNIVERGE SV8100 Release 7.0 adds new built-in security features (Watch Mode and Remote Inspection), alarm reporting via e-mail notification and a new power saving mode for multi-line phones whereby power is turned off to the phones automatically such as per a night schedule or after non-operation for a specified period of time. These capabilities build upon R6.0 software introduced in 2011 which added support for new messaging capabilities, including a save/delete option for managing voicemail messages sent to an e-mail account, improvements to Find-Me Follow-Me and Cascade Message Notification and new Message Playback options.
The UNIVERGE SV8100 Desktop Suite for PC-based call management also has a number of new capabilities that enhance the unified communications (UC) experience. Below are some highlights for Desktop Suite V5.0:
Instant Messenger: Users can exchange IMs with other Desktop Application users; a user can establish up to eight IM sessions simultaneously.
InMail Integration: Users can access and manage voicemail messages from the Desktop Application, including viewing new and archived messages, playing messages through the desktop phone or softphone and deleting messages.
Enhanced Call Park: A new ‘one-click’ park and unpark capability lets users drag and drop calls from the active call areas into an empty park location (up to 64 park locations can be monitored on the PC display).
Integration Toolkit: The Desktop Suite already supports integrations with popular third-party CRM applications for screen pops and click-to-dial functionality; however, NEC now adds support for a .Net/ActiveX connector module that enables customers to develop their own interfaces to the Desktop Suite.
The latest NEC UNIVERGE SV8300 R7.0 software adds the following:
SIP Station Capacity Increase: The system now supports up to 1,024 standard third party SIP stations (up from 512), allowing the system to accommodate larger offices or large hotels.
Mobility Access on SIP Trunks: Mobile twinning is now supported on SIP trunks in addition to ISDN trunks; users can access the system from a mobile phone via SIP trunks to make calls or activate services.
Voice Response System Channel Expansion: The number of VRS channels is increased to 16 (up from eight), making voice announcement services available for larger call centers.
UA5200 PC Attendant: SV8300 adds support for the hospitality features of the UA5200 PC attendant console, including wakeup set/cancel, maid status, check in/out and others.
snom ONE mini Targets the SOHO Market
snom technology AG (www.snom.com) introduces a new IP-PBX for the Small Office Home Office (SOHO) market. The new “snom ONE mini” is a Linux-based appliance that targets the very small business segment (under 20-users) which is estimated to represent about 80% of today’s businesses.
snom first entered the IP-PBX market in 2010 with an all software IP-PBX called snom ONE for smaller businesses (up to 150 users), followed by a hardware alternative called snom ONE ‘plus’ in 2011. The new snom ONE mini supports all of the snom ONE IP-PBX software features and capabilities, but comes as a compact, plug-and-play appliance with a low price point that will appeal to service-based small businesses (such as real estate, retail, consulting or legal services), teleworkers, self-employed individuals or any small office with a need for fewer than 20 extensions.
snom ONE mini is based on SIP standards and has some notable capabilities that set it apart from other vendor’s SOHO solutions. The device has a compact form factor (only 6.5 inches long by 5.6 inches wide) that easily plugs into the Local Area Network (LAN); the solid state design (no moving parts) means durability and stability. Also, power consumption is less than a tenth of a typical PC-based IP-PBX, and Gigabit Ethernet connectivity supports Power over Ethernet to minimize cabling (an external power supply can also be used).
Perhaps most intriguing is that the mini can operate as a back-up telephony device. snom explains that businesses already subscribing to a hosted telephony service, for example, can deploy the mini on-site as a back-up or failover device. The snom phones can be simultaneously registered to multiple systems, either hosted or on-premises, making the mini a viable and affordable option for disaster recovery.
The mini comes pre-installed with snom ONE IP-PBX “yellow” software for up to 20 extensions and typical telephony features, built-in voicemail/auto attendant and Web-based management, plus some capabilities that can be an extra cost on competitor platforms such as ACD, cell phone integration, a voicemail to e-mail capability and remote worker support. All snom ONE features are standard with no extra cost licensing or extra software required.
All snom ONE versions, including the new mini, support the full range of snom IP desktop phones with easy plug-and-play installation, including the snom 3xx series, 7xx series and 8xx series, as well as snom’s MeetingPoint conference phone and m9 wireless DECT handset.
snom ONE mini is available as of August 14, 2012 worldwide through snom distributors and value-added resellers and lists for $599.00.
Vertical Communications Promotes "Applications Inside" Architecture
IP telephony provider Vertical Communications (www.vertical.com), headquartered in Silicon Valley, CA, is getting the word out about their flexible, customizable, multi-location solutions for small and mid-size businesses (SMBs) and larger enterprises with distributed locations.
Vertical Communications is the consolidation of four historically well-respected telephone vendors, Artisoft, Vertical Networks, Comdial and Vodavi, and has been streamlining its product lines for a number of years. Now, the company has officially discontinued all legacy products (multi-year support is available) and is completely focused on new opportunities to sell and upgrade its three going-forward platforms:
WAVE IP, the company’s lead telephony and unified communications (UC) platform; handles up to 500 users in a single appliance
MBX IP, a larger IP key system (handles up to 324 users)
SBX IP, an entry-level IP key system (handles up to 48 users)
Vertical remains committed to its long-time customers. All of the currently sold systems support various legacy telephone sets from the original product lines, allowing earlier customers to continue using some of their existing phone investment when migrating to one of the current platforms. SBX IP and MBX IP are sold in North America, while WAVE IP is a global offer available in North America, EMEA, APAC and Latin America.
Vertical’s slogan, “It’s what’s inside that counts,” highlights the unique advantage of the flagship WAVE IP system that incorporates the company’s ‘Applications Inside’ architecture. The UC and IP-PBX appliance embeds all applications within the system software for a single license fee. Most of the functionality is standard, while a few of the more advanced applications require license key activation. No additional hardware is needed for any of the applications, making it a true, single box solution (it is possible to stack expansion units for additional digital and analog capacity above the native analog/digital support, but all IP connectivity is handled within the single box).
The big savings comes from the WAVE IP user license which lists for $100 per user. This is a full license that includes support for all enterprise telephony features, voicemail and mobile twinning, as well as all of the built-in applications, including Vertical’s ViewPoint desktop call management application for PC-based access to telephone features, message management, call recording and archiving, conferencing, viewing presence status information and exchanging instant messages with other ViewPoint users. ViewPoint Softphone is also included and can be used as a primary phone (license required) or as a secondary phone (no license required). The latest WAVE IP software (R3.0) adds another license-activated application, WAVE ViewPoint Mobile, which is downloadable to an Apple iOS device (Android later in 2012) and gives users convenient access to ViewPoint functionality with their mobile device.
In addition to WAVE IP’s built-in applications, there are three add-on applications that can be installed and activated with additional licenses: (1) Wave Contact Center ($250 per agent), (2) Call Classifier for database look-ups and (3) WaveNet for networking up to 100 systems. Call Classifier and WaveNet are server licenses, so a single license supports all users. No extra hardware is required for this functionality which translates into cost savings over competing vendors’ similar offers.
Vertical explains their philosophy: Get applications into the user’s hands and they will use them. Other vendors offer applications ‘a la carte’ which are often too expensive for a customer to try without having prior knowledge about whether these will actually benefit their business or not.
SBX IP and MBX IP
Vertical offers two IP key systems developed by LG- Electronics and sold in North America. Both systems support legacy Vertical, Vodavi and Comdial phones, allowing customers retain some of their existing equipment investment when migrating to one of these newer platforms.
SBX IP was first introduced in 2008 as a forward-looking alternative to Vertical’s Starplus STS key system (formerly from Vodavi) and DX-120 key system (formerly from Comdial) that do not support IP telephony. SBX IP targets the under-20 user business (though it can handle up to 48 extensions) and enables hundreds of telephony features, plus support for IP networking, IP telephones and SIP trunks.
MBX IP is a large IP key system that followed in January 2011. MBX-IP targets businesses that require 20-200 extensions (though it can scale to 384 extensions) and has a particular niche in the hospitality market as the latest MBX IP software (R1.7) supports package of hospitality features and a Property Management System (PMS) interface. MBX IP is also a good fit for growing businesses that currently deploy the company’s SBX IP key system or a legacy key system from Comdial or Vodavi, or for multi-site networking where the MBX IP is installed at a headquarters location and the SBX IP at the branch sites.
MBX IP has some additional functionality over and above the SBX IP, including unified messaging (voicemail-to-e-mail), PC-based calling, find me / follow me, ACD, support for more tenant groups (nine partitions), multi-site networking (72 sites) and the hospitality package.
On the Roadmap
New capabilities are in development for each of Vertical’s going-forward platforms. Additional solutions for MBX IP are on the roadmap for later in 2012, including a Compact UC Application (IM, presence, multi-party video and web conferencing) and an IP DECT system. SBX IP has an upcoming release (R4.0) which will enhance voicemail capabilities, improve call processing and support additional legacy phone types. And, Vertical is developing a new ‘all mobile’ version of its flagship WAVE IP due out in early 2013; the new WAVE IP version will support only mobile extensions.
Aastra (www.aastra.com) enhances its BluStar collaboration technology with a new release of the associated BluStar Application Server (BAS) required for advanced conferencing and collaboration capabilities such as multi-way video conferencing PC desktop sharing (while on a video call) and network-wide bandwidth management. R4.1 of the Aastra BAS adds support for an integrated VPN that creates a secure tunnel between the BAS and a remote BluStar 8000i phone, facilitating the use of video conferencing by remote workers. Also new is a built-in Bandwidth Manager (BWM) that automatically controls the per-call bandwidth during multi-way video calls, as well as parallel ringing (up to five logged-in devices or clients) and enhanced performance alarms and reporting. The BluStar 8000i personal video desktop phone was the first of the product offers; now, BluStar client software is also available for Windows PCs, Apple iPhone and iPad.
Avaya (www.avaya.com) announces a new release for its Avaya Aura Conferencing software solution for medium and large conferencing needs. R7.0 increases capacity to support 7,500 concurrent sessions (up from 500) with 2,000 audio/web users per conference (video planned for 4Q2012). Functionality includes ad-hoc and meet-me audio conferencing, desktop sharing, whiteboarding, messaging, roster and conference controls and more. Users can access the conferencing application from a Web browser (client-less) or from a Windows PC or an Apple iOS device (Android support will follow; BlackBerry and Windows 8 support are under evaluation). The SIP-based Avaya Aura Conferencing solution works with Avaya’s Aura 6.2 SIP platform or the CS 1000 7.5 with Session Manager.
AVST (www.avst.com) enhances its CX-E UC platform which offers advanced unified messaging and communications features and scalability to address medium to large enterprises. R8.2 (available now) increases the CX-E capacity from 384 ports to 500 ports (across 20 Call Servers) and has achieved VMware Ready status, making the platform suitable for private cloud UC deployments. AVST’s native mobile client supports Android and iPhone devices, including the latest Google Android 4.1 available in the Google Play marketplace. AVST rebranded its CallXpress platform as CX-E (E for ‘Enterprises’) earlier this year.
Esna Technologies (www.esnatech.com) updates its Cloudlink software (formerly called Cloud Connect) that integrates Cisco collaboration products with cloud-based applications like Google Apps, Salesforce.com and VMware Zimbra and also with on-site applications such as Lotus Notes or Novell GroupWise. Cloudlink 2.0 adds unified messaging (to access messages on a smartphone, tablet or PC; bi-directional synchronization controls message waiting indicators on desk phones), rich presence (integrates calendar information), click-to-dial (place calls from email or within Chrome web browser) and fax (receive and send faxes from Gmail; save and archive fax messages in Google Docs).
Estech Systems (ESI) (www.esi-estech.com) announces an entry into the SMB hosted solutions market by creating a new Cloud Solutions division; the company will focus on cloud-based recurring revenue services. More specifics to follow.
Fonality (www.fonality.com) enhances its Heads Up Display (HUD) Mobile application that lets users manage communications from an Android or Apple mobile device, including phone calls, voicemail, directories, conferencing, instant messaging and more. The latest software release provides contact center managers with important data such as queue activity, agent status, call types, call durations and the ability to monitor, barge into, record or join calls. Agents can log in and out of queues using their mobile device. HUD Mobile is now available for Fonality’s entire cloud-based and hybrid-hosted product line including, Fonality Connect, Fonality PBXtra and Fonality trixboxPro. In other news, a new Fonality Voicemail Transcription service lets users read voice messages in English or Spanish through e-mail or SMS text on multiple devices (PCs, Macs, smartphones and tablets). The new service is part of a series of new features and products that Fonality is introducing over the next few months (Fonality 5 innovation series) aimed at growing SMBs.
Interactive Intelligence (www.inin.com) upgrades its Interaction Process Automation (IPA) software with Microsoft SharePoint integration, more database actions and new search tools. The company also acquired Bay Bridge Decision Technologies, a U.S. supplier of contact center forecasting, capacity planning and strategic analysis technology. Bay Bridge will continue to sell and support its own CenterBridge forecasting, analysis and planning products, but will also apply its technology toward enhancements to the Interactive Intelligence workforce management product called Interaction Optimizer.
LifeSize (www.lifesize.com) introduces two new bridging solutions, including the LifeSize UVC Multipoint multi-party video calling application (up to 25 participants on screen; 60 participants in a single meeting). The application works with room-based video systems, but is also optimized for mobile devices such as video-enabled laptops, smartphones and tablets. Flexible licensing means that users purchase one port at a time to scale cost-effectively as needed. The company’s LifeSize Bridge is also updated to support high-availability clustering so that two or more bridges can be connected to act as a single bridge with one administrative interface and a single dial plan; this also provides redundancy support and expanded capacity on demand. LifeSize Bridge is also now available in lower entry-level capacities including eight and 12 ports, with a 4-port upgrade option.
Mitel (www.mitel.com), Vidyo (www.vidyo.com) and VMware (www.vmware.com) have integrated their solutions, combining Mitel’s Unified Communicator Advanced (UCA) client software and VidyoConferencing collaboration with the VMware View virtual desktop client. With this joint solution, users simply sign on once to a terminal or use their VMware View client to access all collaboration mediums in addition to their desktops. The streaming of virtualized voice to a virtual desktop without significant performance and latency issues is considered a significant technical achievement.
Panasonic (www.panasonic.com/business/psna) SIP DECT cordless phones are certified for use with the Class 5 Softswitch & Multi-Tenant IP-PBX Solution from IPsmarx Technology (www.ipsmarx.com). Panasonic’s SIP DECT solution called KX-TGP consists of the KX-TGP500 and KX-TGP550 DECT 6.0 base units and up to six KX-TPA50 cordless handsets located at the customer premises; the IPsmarx switch will provide the call control as a hosted service. Panasonic KX-TGP is specifically designed for the SIP-based open source PBX market and hosted SIP environment and has also been tested and certified with BroadSoft’s hosted PBX switch, Digium’s Asterisk open source PBX software, the Vintalk hosted IP-PBX, the Metaswitch hosted platform and several other SIP-based platforms.
Polycom (www.polycom.com/ibm) is teaming with IBM Research to co-develop cloud-delivered video collaboration applications. These Video-as-a-Service (VaaS) offerings will leverage the Polycom RealPresence video solutions and focus on security, performance, reliability and interoperability between standard and non-standard video environments. In related news, Polycom has updated its RealPresence Mobile video software. Version 1.3 expands availability to HTC One S, HTC One X, and HTC Jetstream tablets; other tablets, including Apple iPad, continue to be available. RealPresence Mobile 1.3 also includes a new camera control feature that remotely controls a camera located in an off-site video meeting.
Sangoma (www.sangoma.com) Lync Express facilitates the deployment of Microsoft Lync for small businesses (25-100 endpoints) by combining core elements into a single 1U rack-mounted server that is simple to install and manage. Lync Express bundles a fully-featured Microsoft Lync 2010 server, Microsoft Windows 2008 server and the Sangoma NetBorder Express VoIP gateway, creating an all-in-one Lync server appliance with a built-in VoIP gateway for PSTN connectivity (eliminates the need for an external gateway). Lync Express is Microsoft-certified and sold globally through Sangoma’s distribution channel.
ShoreTel (www.shoretel.com) has rebranded its cloud-based solutions as “ShoreTel Sky.” The company entered the hosted market earlier in 2012 when it acquired M5 Networks, an established hosted provider based in New York that offers a hosted UC service for the 5-500 user market in North America. This cloud-based division now takes on the new name, ShoreTel Sky. In recent months, ShoreTel announced support for a UC application, a Web-based management application and the ShoreTel Mobility fixed mobile convergence solution for its cloud-based customers. Another solution, ShoreTel Sky AppFuse, due out later in 2012, will integrate the ShoreTel Sky cloud-based phone system, ShoreTel Sky Contact Center and Salesforce CRM. Going forward, ShoreTel is looking to engineer ‘hybrid’ applications that will work across both its premises-based and cloud-based solutions.
Siemens Enterprise Communications (www.siemens-enterprise.com) has integrated Nuance's Dragon Voicemail-to-Text (www.nuance.com) into its OpenScape Xpressions Unified Messaging solution, enabling users to receive transcriptions of voicemail messages directly to their email inboxes. Users can search, reply, forward, and delete messages; all messages contain the original audio file for listening as needed. English and German languages are available, with plans for additional languages later this year.
Tadiran Telecom (www.tadirantele.com) is developing a new Linux-based SIP softswitch called Aeonix which is currently in beta testing and expected to be generally available later in 2012. The open standards, Linux-based platform can support up to 15,000 registered endpoints in a clustered, multi-server, fault-tolerant configuration (to 100,000 endpoints in subsequent releases) with 3,000 users per single server. Aeonix, which can be deployed on-site or as a cloud solution, supports UC applications such as audio and video conferencing, unified messaging, IVR and data collaboration, as well as Microsoft Lync Server 2010 for presence integration. In other news, Tadiran Telecom has acquired EasyRun and its contact center technology called EPICCenter which will be integrated into Tadiran's Aeonix system.
Windstream (www.windstream.com) adds video conferencing to its enterprise services portfolio, bundling LifeSize (www.lifesize.com) HD video communications products with its own IP network solutions. Windstream offers Ethernet and dedicated high-speed Internet services, as well as VoIP, SIP trunking and MPLS networking solutions. Windstream has data centers located throughout the U.S. and also offers managed services and cloud computing.
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